Sunday, October 11, 2009

Banking and other service atrocities in Panama...


Last week I saw a very entertaining movie called "The Ugly Truth", an adult comedy on the differences between men and women and how it is oft times hard to be honest about the differences between the sexes. I feel it is now time, if only for my sanity sake and for the sake of full disclosure on "living in Panama" that I express the "ugly truth" about banking and general service culture in Panama.

There are many charms and advantages to living in Panama and Latin America in general from a cultural and surely financial standpoint. The cost and stress of living on a daily basis is significantly reduced from "first world" living and if you can adapt and understand the Latin way of living, your life can be overall changed and improved as far as quality is concerned...IF you are willing to back way from your first world service expectations.

The biggest reason over 70% of foreigners who try and move offshore to Latin America return to their homelands within 2 years is simply the disillusion with basic services in their new-found country of residence. Sure, there are other main reasons like the isolation from family and friends back home and the often difficult challenge of making new friends and establishing camaraderie with locals ...especially if you don't know the local language and customs. But 90% of the people I talk to who are "heading out" from these pristine shores, their decision is based on their disillusionment with basic services, dishonesty and downright being robbed blind for being a "handicapped foreigner". What I mean by "handicapped foreigner" is the lack of equal rights and even pricing when it comes to basic goods and services tied to the inability of many "expats" to communicate and reason in the local language. If you are not able to communicate clearly or have many layers of people "handling" your basic service needs in Panama and elsewhere...you are definitely a walking target for inequity and even abuse.

Let me start the "Ugly" list of stories and experiences to back my premise. If you move or even just try to set up business in these Latin countries, you need to understand that you are...and will always be...the outsider. Some of us are used to that within the makeup of our personalities, way of thinking and general individualism as we decipher our life experiences. But a majority of people I think go through life quite dependent on "others", whether it be government, family or work friends. You cannot depend on much or any of that in these emerging Latin markets. You have to be self-sufficient and made of "Teflon"...letting difference and contrariness roll off you without affecting your state of being either emotionally, physically or financially.

The first and biggest area of disappointment I have found in living and doing business in Panama and elsewhere in Latin America is the totally dysfunctional and bureaucratic banking institutions. While Panama boasts the purported second largest financial center in the WORLD, the accessibility and functionality within that sector of Panama's economy is alarming and appalling. I could write a mini-book here of personal and friend's stories related to dealing with banks in Panama and Costa Rica. To take up the challenge of an abridged version of the story, let me give a few brief descriptions of some of these experiences...and while it probably would not make much difference if a Panamanian banker, government official or bank regulator read this, it is at least self serving therapy to put this in writing...and wishing they WOULD read and be affected by these experiences.

Banking and establishing new accounts in Panama is all about WHO you know...not WHAT you know. You can know ALL the processes, and if you are lucky enough to find a bank that actually writes down all the qualifying measures of establishing a banking relationship with them...you can complete every item of the checklist and they will still come back to you with 5, 8 or a dozen additional items they "forgot" or need in order to establish you as a client. Now this reality is mostly just for us "little guys" or small business. If you are a large "money launderer" or multi-national company with millions to put in their bank...you can forget about any requirement list and basically get your account open on a handshake between "friends" in a few hours.

Obviously in the last few years there have been a mountain of new regulations and international pressure on banks everywhere including Panama to "know their customer" and gather more data on account holders. It has become quite evident that even Panama's purported "bank privacy laws" are meaningless within large international or USA based banks in Panama. The international banking laws and primarily the USA's anti-terrorism and money laundering regulations run rough shod over Panama's own bank sovereignty and regulations. Banks worldwide are now basically the first line of protection and information gathering/sharing...for governments...not for their clients. Banks in Panama that are international will share all info on foreign clients through data exchange with the domicile banking or government requests, no matter what the local regulations may say. So one must recognize right out of the gate that entering into a banking relationship with most international banks equals giving up your privacy and control on YOUR money and you are basically giving license to the banks and governments everywhere to share information on everything they can find out about you. They will know and will reveal to each other every transaction you make if requested: where you buy your groceries, what bar you drink at, who you do business with and even what sexual services or products you chose to purchase or participate in. Now many "moralists" would argue "what is wrong with that...you shouldn't be doing anything that would embarrass you in public or that you wouldn't want the government to know about". Unfortunately, that mentality feeds right into the global mentality that collective need and greed is more important than individual rights and sovereignty. I have enough blogs on those issues, so won't regurgitate that theme here...but that mentality does impact all the way to the relationship between you and your banker. Basically...outside of small private banks, YOU don't have a banker...the government does.

There are many stories both in Panama and internationally that prove in action that the money in most bank accounts can be frozen or absconded by a government or banking entity just based on an unproven accusation or "suspicion" of wrong doing. Due process and legal notification which used to be a staple of first world financial systems are out the window in recent years...and it seems the majority agree with this mentality...until they become victim to false charges or lawsuits that tie up THEIR bank accounts. So out of the gate I am saying here that banking anywhere including Panama starts with the premise that any assets you have in those institutions are "public" knowledge and the banks primary interest always seems to fall on the side of "reporting" your financial life to any institution that requests that knowledge.

If you cross swords or publicize your displeasure with your bank/banker, they often times can simply tie up or cancel your account without cause or notice. There was a high profile case here in Panama a couple years ago with Bank of America where a North American millionaire owned a Panama company and had those corporate funds lodged with Bank of America. When the client experienced bad service continually and had money even disappearing mysteriously from that corporate account, he filed a law suit and went public with his displeasure after getting no satisfaction for his grievances with the bank. The response of the bank was to freeze his company's millions on account and counter sue him for "defamation". This was done according to the press without notification to the client and within a 24 hour period with no due process. As far as I know that case is still pending a couple years later...because the other reality is that in Panama the due process of law is very slow and backlogged (I'll get to lawyers and the legal profession in a minute)...and in essence you are guilty until proven innocent...UNLESS you are a government official or part of the wealthy elite.

My final point for now in regards to banks is regarding the process for getting a mortgage, or what they call "hipoteca", down here. The banks advertise some very competitive rates compared to the international markets for mortgages and for interest on deposits in these banks, but the reality is for foreigners that only those who don't really need a mortgage can get one. If you're willing to lock up money in a savings account in Panama, then the banks will loan you up to 80% of the value of YOUR money. They won't even care that much about the value of the real estate that they ALSO have first position on if you default on payment. That's a pretty secure position for the bank and a main reason why the local banks in Panama are overall healthier than USA banks.

When people come here and ask me how long it will take to get a mortgage or bank account open, I have to honestly tell them "anywhere from one to six months". When I first moved to Panama, I was fortunate to have developed a relationship with a law firm who introduced me to one of the major Panamanian banks who helped me open an account in about 10 days. I am sorry to report that is VERY rare today. The Panama bank system has succumbed and surrendered to so much additional regulation and paperwork that even with an attorney representing you, it will usually take minimally 2-4 weeks to get an account opened. One law firm I used to recommend for this service are no longer offering the service of opening bank accounts, because they have lost many big customers through the client's reactions to not getting accounts qualified and opened within a reasonable time...and most times the attorney is not to blame...but is blamed anyways. These banks almost daily lose files, lose significant documents within a file, or just get so backlogged that they won't tell you a time-line for getting your account. And if you are doing all the footwork/paperwork yourself...it can become a full time job for a number of weeks to run through all the hoops or collect all the information they want on you or your company before they will take your money.

I just had a good friend go through the ringer with a major local bank in getting a mortgage on his condo. He wanted to do some improvements on his place, had paid cash for the condo which market value is currently around $160,000. He has excellent credit in the USA and no issues in Panama with an existing bank account at another local bank for the past 4 years. He only applied for a $10,000 mortgage...over 3 months ago. The bank has told him 3 different times in these 3 months that "everything is done". He was told 2 months ago that legal had approved his paperwork and the money would be in his account in 2 days...so he went back to the USA thinking everything was done. When the money never showed up in his account he had to call for over a week from the USA to find out the reason for no deposit having been made. He was told TWO MONTHS LATER that he had to have fire insurance on the condo...and a $40,000 life insurance policy with them as first insured...in order to grant the mortgage. He has now spent the last 10 days in Panama pursuing these insurance policies...had them delivered to the bank one week ago...and still no release of funds. He figures it has now cost him an additional $1500 in time and travel costs to secure this $10,000 loan on a $160,000 bay-front condo in Panama and of course repents ever starting this process. In fact, he is so annoyed with Panama's lack of service and basic ethics in business that I know where you can buy a nice furnished bay-front condo for $160,000.


Now a short word about the "Legal" profession in Panama. I have a list of 20+ lawyers and/or firms that I have had direct experience with in Panama...and there are only 2 that I would still speak to or recommend. Even then, my recommendation would be based on WHAT services one would need legally, because the best lawyers specialize in something, whether it be immigration, corporations, taxation, criminal law, etc. Any one that tells you they can handle ALL your legal needs is misrepresenting themselves and just out to fleece you for every dollar they can get. The other rule is "pay as you go". Do not pay retainers or more than a token deposit towards a legal pursuit...because in most cases they will take your money and go on vacation or put you at the bottom of some pile that a "clerk" is supposed to get to sometime this year. If you are lucky enough to find an attorney who executes quickly, pay them on time and keep them close by as your best friend...because that is the only way you will get legal recourse in a reasonable period of time. Oh...and the attorney needs to be well connected politically at all levels to adequately service you...at the executive, judicial and legislative government levels. Again I say, in Panama and throughout Latin America, it's not WHAT you know, but WHO you know that counts in getting things done in banking or "lawyering". I also have to add that the USA system really works on the same basis if you think about it for a minute. Connections or having money means everything for getting things done quickly and efficiently...

And finally, a summary on services in Panama. Both Panama and Costa Rica overstate their capabilities and cultures related to tourism and service. There are some beautiful places to go and amazing things to see and do in these countries, but don't assume just any agency or tour guide is going to assure you a good and safe time. Very low percentages of these populations speak anything but Spanish...and their desire or initiative to learn or expand their horizons are overall non existent. There are reasons why repeat tourism to these countries is very low. Most people here don't know how to say "please" or "thank-you" in the discourse of service. Many will tell you they are "trying" or "wanting" to learn English or learn a trade or skill to improve their life potential, but a very small percentage actually take ACTION on their dream or goal. This is primarily because a majority in this culture WORK to LIVE...not LIVE to WORK. I see very little pride taken in service or professions at least at the lower income levels in Panama and elsewhere in the region. Sure, you can find excellent and inexpensive health-care, first world shopping malls, and many fine bars and restaurants. But only a small percentage will have what I would term "world class service mentality". Its unfortunately just not part of their culture or educational systems...yet.

To end on a positive note, I would say that while being a bit backward and lazy, the general Panamanian culture is moving SLOWLY towards raising the standard of living and service mentality for all. There are many new real estate projects and homes for the middle and lower classes in addition to a myriad of high priced luxury homes for the global elite. There is movement by the new administration to level the playing field of opportunity to all classes of people and to get some checks and balances put on the ever present corruption and misappropriation of funds in government. But, I have to be honest and suggest not to expect change very quickly. It is going to take 2-3 more generations to majorly impact the service mentality in Panama...and they are going to have to focus on educating the very young...because in Panama you just can't "teach an old dog new tricks"...

5 comments:

Bibiana said...

Estoy de acuerdo, para los extranjeros es muy dificil comenzar una nueva vida en latinomaerica y reafirmo lo que dice Ed en su blog, si no hablas espanol, no te puedes comunicar y no tienes buenos y confiables contactos de amigos y personas confiables, referidas por otra personas confiables, estas PERDIDO.

Seguro te van a mentir, enganar, robar, etc. Casos que conocemos muy de cerca.
Panama y costa rica, paises centroamericanos con tanta pobreza, falta de educacion y cultura, el extranjero es un blanco facil para enganar y robar la mayor cantidad de dolares que sea posible.

Yo escucho, cada dia historias de nuestros amigos extranjeros y conocidos que cada dia un nuevo engano, un nuevo robo, burocracia etc. Por parte de supuestos ¨abogados¨ prestigiosos u otros supuestos profesionales de cualquier cosa... De los bancos que cada dia los enganan con historias nuevas, mentiras y mentiras, mal servicio, pesima educacion y cultura.

La verdad para mi es muy clara.
1. El extranjero llega pensando que todo el mundo lo va a atender y apreciar por ser norteamericano.
FALSO.
2. El extranjero llega arrogante, autoritario y grosero. Pensando que todo el mundo le va atender todas sus necesidades.
FALSO.
3. El extranjero si no habla espanol, esta totalmente perdido y blanco facil de cualquier tipo de abusos. TOTALMENTE CIERTO.
4. El gringo no tiene la picardia y asutucia que tenemos los latinos, y eso es imposible de superar. CIERTO.
5. Normalmente, la mayoria pero no todos los extranjeros que vienen a Latinoamerica, es por que no han podido hacer nada en su pais y estan perdidos, obviamente vienen a seguir su fracaso y perdida, todavia mas grande.
Despues culpan a latinoamerica por su desgracia, la cual no es sino su propia culpa y estupidez.

Soy latina, y se que para un extranjero, como yo lo fui en muchas ocasiones, es dificil tener una vida normal en otro pais que no es el tuyo.

Pero si tu descubres, le sacas gusto, te haces tu propio buen ambiente, no te estresas tanto con los errores, tomas con calma el dia a dia, y lo mas importante te adaptas y te intruduces la chispa latina en tus venas, seguro que va a ser una linda experiencia, pero si estas todos los dias buscando errores, defectos, robos, y negatividad cada dia, seguro que vas a fracazar como la mayoria.

La diferencia de los latinos con el resto de las culturas es que somos, fiesteros, bulliciosos, frescos, alegres, despreocupados pero muy nacionalistas. Le sacamos musica a todo, explotamos y al siguiente segundo ya estamos bailando.

Si no estas dispuesto a cambiar y adaptarte a nosotros, mejor no vengas, mejor quedate en tu pais y vas a sufrir menos.

En Colombia ahora, hay muchos embajadores, actores, profesionales de diferentes areas, gente comun, que vinieron por una u otra razon a Colombia y vieron la belleza de nuestra tierra y nuestra gente,se quedaron a vivir ahora ya son otros Colombianos mas viviendo en paz y felices, sin ganas de regresar nunca a sus paises de origen.

La raza Colombiana es una raza fuerte y pujante, que a pesar de tener una guerra ahora por mas de 50 anos, seguimos creciendo solos, creando industria, exportando, ahora de los paises mas estables economicamente en latinoamerica, soportando fuerte esta crisis, no niego que hay pobreza y dolor, pero ahi seguimos ´padelante¨, para atras ni para cojer impulso¨ somos amables y orgullosos, somos fuertes. No nos vencemos facil, somos raza fuerte. Venga, conozcanos y disfrutenos, somos maravillosos.

De todo corazon una Colombiana 100% casada con un norteamericano, generoso y hermoso por dentro y por fuera. BB

edward said...

For the sake of my wife's good input in Spanish with the above comments, I think it worth the time to translate for those of you who don't read or understand Spanish what she is communicating here...which is probably more descriptive of the issues than my whole blog... (Bracketed comments are my own)

"I am in agreement that for foreigners it is very difficult to start a new life in Latin America and I reaffirm what Ed is saying in his blog (thanks sweetheart, Ed)...if you dont speak Spanish you will not be able to communicate and you will not have good, reliable friends and reliable contacts...period.

You will surely be lied to, robbed, deceived. We know of many cases close to us. Panama, Costa Rica and other Central American countries with so much poverty, lack of education and culture...the foreigner is an easy target to deceive and rob as much money as possible from.

I listen to every story of our foreign friends and acquaintences that almost evey day have a new tale of deceit, robbery, bureacracy, etc. As to the supposed prestigious "lawyers" or other supposed professionals from whatever side...from the banks that each day deceive with new stories, lie after lie, bad service...low education and culture.

The truth for me is very clear:
1) the foreigner arrives thinking that the whole world will attend to them and appreciate their being North American. FALSE
2) The foreigner arrives arrogant, authoritarian and gross...thinking that the world should attend to their every need. FALSE
3) The foreigner that doesnt speak Spanish is totally lost and an easy target for whatever type of abuse. TOTALLY CERTAIN
4) The Gringo doesnt have the rogue attitude or craftiness that the Latins have, and this is impossible to overcome or change. CERTAINLY
5) normally the majority though not all of the foreigners that come to Latin America come because they have not made it or been successful in their own country and are lost and obviously coming to recover but end up making their failure and loss even bigger. Afterwards they blame Latin America for their disgrace when it is only their own fault and stupidity to blame.

I am Latina and I know that for a foreigner, like I have been on many occasions, it is difficult to have a normal life in a country that is not your own. But if you can learn, find what you like, make your own atmosphere, and not stress so much with the errors, take each day calmly, and the most important is if you adapt and you can transfer the Latin spark into your veins, surely you will have a beautiful experience. But if you are every day looking for errors, defects, robbers and daily negativity...you will surely find it and fail like the majority.

The difference between the Latins and other cultures is that we are partiers, boisterous, calm, happy, unworried...but very patriotic. We stop the music and explode in fury...and the next second we are dancing.

If you are not likely to change and adapt to us, it is better you don't come. Better you stay in your country and you will suffer less.

In Colombia today there are many embassadors, actors, professionals of different backgrounds, common people, that come for one reason or another to Colombia and see the beauty of our land and our people. They stay to live now among Colombians, living better in peace and happiness, not wishing to return to their countries of origin.

The Colombian race is strong and booming, that in spite of having a civil war of now more than 50 years, we remain growing alone, creating industry, exporting, one of the most established economies in Latin America, remaining strong in the crisis. There is no denying there is poverty and pain, but we continue through the suffering, not reacting or acting implusive. We are kind and proud. We are strong. We are not easily conquered. We are a strong race. Come, know us and enjoy us...we are marvelous. (I can attest to that...ED)

edward said...

(continued from above translation)

With all my heart I am 100% Colombian, married with a North American who is generous and beautiful inside and out. BB (thanks sweetheart, the feeling is mutual..ED)

Bibiana said...

Gracias mi adorado esposo, por traducir mi comentario sobre tu ultimo blog. Banking and other service atricities in Panama...

Me siento muy orgullosa de haber calificado para esto.

Nuestros sentimientos son mutuos, estoy muy feliz de ser tu esposa.

TAM.BB

davidbaer said...

. According to the study, the most important tool for small businesses to succeed in 2010 is search engine marketing, while email marketing, public relations and social media cited as crucial for success.
23.8% of all small businesses reported that search engine marketing was the tool most needed for their business to succeed in 2010.

www.onlineuniversalwork.com